Frequently Asked Questions
Everything you need to know about XMARK performance gear.
How long does shipping take for heavy gym equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-7 business days depending on your location and the weight of the items.
What is the return policy for XMARK products?
We offer a 30-day return policy on all unused equipment in its original packaging. Please note that return shipping costs for heavy freight items are the responsibility of the customer.
Do XMARK weight plates fit standard or Olympic bars?
Our standard weight plates are designed for 2-inch Olympic bars. Please check the product specifications for individual items to ensure compatibility with your current setup.
Is there a warranty on strength training equipment?
Yes, all XMARK structural frames come with a limited lifetime warranty for residential use, while wear items like pads and cables are covered for 90 days.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's portal to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for qualifying purchases.